Developed Program for Service Delivery effectiveness for a Large Assembly Automation System Manufacturer
- Service SOP and its Effective deployment
- Service Infrastructure- Effectiveness of tracking and monitoring of service requests and resolution.
- Service Personnel- Competence of service personnel and their effective deployment
- Customer Feedback- identification of gaps and driving to meet customer expectations
- Responsiveness and Resolution- benchmarking against industry standards
- RCA and CAPA Process deployment
