Common Myths About Industrial Equipment After-Sales Service

Industrial equipment after-sales service is often misunderstood, leading to myths that can impact business decisions. Here are some common misconceptions and the realities behind them

Managing Receivables: An Essential Element of Working Capital

In my previous post, I discussed the importance of working capital for any organization. In this post, I aim to delve deeper into one of its critical components— Receivables (or Sundry Debtors, as they may appear in company accounts).

The Hidden Cost of Running Out of Working Capital

Just as a vehicle needs fuel to run, every business needs working capital. Imagine the panic and frustration of being stranded in the middle of a journey due to a lack of fuel, with your passengers – perhaps family or friends – stuck beside you.

Listening to the Voice of Customer: An Art or a Science?

For any forward-thinking organization, delivering exceptional customer experiences is a top priority for business continuance and growth. Listening to customers, understanding their feedback, and acting on those insights, organizations can create meaningful improvements.

International Companies- Leveraging opportunities in the Indian market for Engineering Equipment.

This article explores a few of specific opportunities for international companies in the Indian market.

Unlocking Success: 10 Strategies to Enhance Sales Force Performance

In today's competitive business landscape, the success of any organization hinges largely on the performance of its sales force. A high-performing sales team can drive revenue growth, build strong customer relationships, and propel the company towards its goals.

Leveraging Opportunities in India- Manufacturing

What makes India an attractive destination for manufacturing for international companies is, the growing domestic market and the large talent pool. Added to this, the ‘PLI Scheme’ introduced by the Indian Government which provide incentives for manufacturing in India is another.

Maximising After Sales Service Satisfaction: The Role of Service Infrastructure

In business, working capital is like fuel for a vehicle. Picture setting off on a road trip with friends or family, only to find yourself stranded because you ran out of gas. Now, imagine that same scenario at a much larger scale: a major company stalled because it lacks the cash to keep operations going.

Business amidst COVID 19- The way forward for the MSME Sector

There is lot of talk these days about the ‘World Post COVID 19’. While it is interesting to read a lot of these materials which talk about the way the world is going to change, one has to realise that COVID 19 is here to stay for a lot longer than a year and also the world has already changed! Every business, all over the world is struggling to deal with this reality.

How good is your ‘Service Reach’?

Research shows that over 84% of companies that reach out to their customers witness an improved business performance, especially in service. Industrial manufacturers make higher revenue and profitability by reaching for service than they do by selling products, systems or projects.

Aftersales Service – a game changer for engineering equipment manufacturers

Product Life Cycle and After-sales service
After-sales support is as important as on-sales or pre-sales support, many times more important, covering the product's entire life cycle. Let us understand the importance of the after sales service in the product’s life cycle

Blogs