Establishing SERVICE vertical for a Swedish Industrial equipment manufacturer in the Middle East and Africa
- Creating a Service strategy for the region and a five - year business plan
- Implementation of the business plan:
- Resources and team building
- Infrastructure - capital investment
- Sales and business development
- New service products
- Sales and Service channel development
- Establishing performance KPI’s and monitoring systems
- Establishing customer feed back systems
- SERVICE business grew 500% in 10 years, profitably with a business share of aprox. 40%
